Shipping policy

Chapie Shipping Policy

Last updated: 08/05/2026

This Shipping Policy applies to all orders placed through Chapie. By placing an order on our website, you agree to the terms below.

This policy works together with our Terms of Service, Return & Refund Policy, Product Disclaimer, Subscription Policy, Purchase Options and Automatic Renewal Policy, and any product-specific or offer-specific terms posted on our website.

1. Order Processing Time

Orders are typically processed and shipped within 48 business hours, unless the item is a preorder, presale item, subscription order, backordered item, custom item, or otherwise stated on the product page or at checkout.

  • Processing time means the time required to prepare your order for shipment. It does not include carrier transit time.
  • Orders are processed Monday through Friday, excluding weekends and U.S. federal holidays.
  • During peak periods, promotions, holidays, product launches, inventory transfers, or high-volume order periods, processing times may be extended.
  • If there is a significant processing delay, we may provide updates by email, SMS, website notice, or another available communication method.

2. Preorders and Presale Shipping

Some Chapie products may be offered for preorder or presale before they are ready to ship.

If an item is a preorder or presale item, the product page, cart, checkout, order confirmation, or related messaging may display an estimated shipping date or shipping window.

Preorder and presale shipping dates are estimates and may change due to manufacturing, freight, customs, inventory, carrier delays, weather, supply chain issues, quality control, or other circumstances outside of Chapie’s reasonable control.

By placing a preorder or presale order, you understand that your order may not ship immediately and that you are purchasing an item scheduled to ship at a later date.

If an order contains both in-stock items and preorder or presale items, Chapie may ship the order together when all items are available or may split the shipment at our discretion.

Additional shipping charges may apply if a customer requests a split shipment and that option is available.

Cancellation, refund, and store-credit rights for preorder and presale items are governed by our Return & Refund Policy and applicable law.

3. Shipping Methods and Delivery Timeframes

  • Shipping times vary based on your location, the shipping method selected at checkout, carrier performance, and the type of product ordered.
  • Estimated delivery dates provided at checkout, in order confirmations, or in shipping emails are estimates only and are not guaranteed unless expressly stated otherwise.
  • Once an order is handed to the shipping carrier, transit times, tracking updates, delivery scans, and final delivery are handled by the carrier and are outside Chapie’s direct control.

4. Free Shipping Offers

  • From time to time, free shipping may be offered on orders that exceed a clearly advertised minimum purchase amount or otherwise satisfy the stated promotional terms.
  • Free shipping promotions apply only to eligible products, destinations, and shipping methods.
  • Free shipping offers are subject to change, exclusion, suspension, or removal unless otherwise stated.
  • Certain items may be excluded from free shipping, including but not limited to:
    • Large or oversized products
    • Special-handling items
    • Backpack coolers and similar bulky products
    • Items requiring additional packaging or shipping materials
    • Expedited shipping methods
    • International orders, if applicable
  • Any exclusions will be disclosed on the product page, at checkout, or within the applicable promotional terms when practicable.

5. VIP Membership Free Shipping

Eligible Memberships

While an eligible Chapie VIP or Chapie VIP Gold membership is active, the member receives unlimited free standard U.S. shipping on eligible retail orders with no order minimum.

“Unlimited” means Chapie does not impose a fixed limit on the number of eligible orders that may receive free standard shipping while the applicable membership is active.

The benefit remains subject to product eligibility, destination eligibility, reasonable personal-use limits, inventory availability, fraud prevention, and the anti-abuse provisions contained in Chapie’s policies.

Shipping Eligibility and Exclusions

Membership free shipping applies only to eligible standard shipping methods within the United States.

Unless Chapie expressly states otherwise, membership free shipping does not include:

  • Expedited shipping
  • International shipping
  • Oversized or bulky products
  • Special-handling products
  • Backpack coolers
  • Wholesale or commercial orders
  • Products expressly identified as excluded

Any applicable shipping charge or exclusion will be displayed on the product page, in the cart, at checkout, or within the terms of the applicable offer when practicable.

Membership free shipping has no cash value, is non-transferable, and cannot be applied retroactively to orders completed before the membership became active.

Membership free shipping may be combined with other eligible membership benefits only when Chapie permits the combination.

Fair Use

Chapie VIP and Chapie VIP Gold are intended for personal, non-commercial use.

Chapie may restrict, suspend, or terminate the free-shipping benefit for fraud, unauthorized resale, account manipulation, abusive order splitting, excessive account duplication, or other misuse of the membership.

Membership Management

Membership prices, trials, automatic renewal, Member Credits, discounts, consent, cancellation, and membership-fee refunds are governed by Chapie’s Purchase Options and Automatic Renewal Policy, the disclosures presented during enrollment, and any applicable offer-specific terms.

Members may manage or cancel their membership online at:

Manage or Cancel Your Membership

Members may also request assistance by emailing support@mychapie.com.

Cancellation stops future membership renewals. Unless the member requests and receives a refund of the current membership charge, shipping benefits will ordinarily remain active through the end of the current paid billing period.

If a member requests a refund of the most recent membership charge for the current billing period, the value of standard shipping waived during that billing period may be deducted from the refund as disclosed in Chapie’s Purchase Options and Automatic Renewal Policy.

Canceling a membership does not cancel, return, or refund product orders placed while membership benefits were active.

Product-order cancellations, returns, and refunds remain governed by Chapie’s Return & Refund Policy.

6. Shipping Rates

  • Shipping costs are calculated at checkout based on order size, weight, destination, shipping method, product type, and any applicable promotions or VIP membership benefits.
  • All applicable shipping fees are displayed before you complete your purchase.
  • Shipping fees are non-refundable unless the return is due to a defective item, fulfillment error, or otherwise required by law.
  • If a customer requests a refund of the most recent VIP membership charge for the current billing period, the value of eligible standard shipping waived during that billing period may be deducted as described in Chapie’s Purchase Options and Automatic Renewal Policy.

7. Order Tracking

  • Once your order ships, you will receive a confirmation email with available tracking information.
  • Please allow up to 24 hours for tracking updates to appear after shipment.
  • Tracking updates are provided by the carrier. Delayed scans, skipped scans, or inaccurate tracking updates may occur and are outside Chapie’s direct control.

8. Lost, Stolen, or Damaged Packages

If your package is marked as delivered but cannot be located, appears lost in transit, or arrives damaged, please contact us promptly at support@mychapie.com.

  • We may ask for photos, order details, tracking information, carrier documentation, or other information needed to review the issue.
  • We may assist you in filing a carrier claim when applicable.
  • If a claim is approved, or if Chapie determines that a replacement is appropriate based on the available documentation, we may reship your order, issue store credit, provide a refund, or offer another appropriate remedy, subject to our policies and applicable law.
  • Chapie is not responsible for delays, losses, theft, misdelivery, or damage caused by incorrect address information, failed delivery attempts, weather, customs, or other events outside our reasonable control.
  • We will make reasonable efforts to assist with shipping issues and will provide any remedies required by applicable law.

9. Incorrect or Incomplete Addresses

  • Customers are responsible for entering a complete and accurate shipping address at checkout.
  • Chapie is not responsible for delays, failed deliveries, returned packages, or lost packages caused by incorrect, incomplete, outdated, or undeliverable address information provided by the customer.
  • Orders returned due to incorrect or incomplete addresses may require additional shipping fees before they are resent.
  • If an order has already shipped, Chapie may not be able to update the shipping address or redirect the package.

10. Refused, Unclaimed, or Returned-to-Sender Packages

If a package is refused, unclaimed, undeliverable, or returned to Chapie by the carrier, we may contact you to arrange reshipment when possible.

  • Additional shipping fees may apply before the order is resent.
  • Original shipping charges are non-refundable unless required by law.
  • If the order is eligible for a refund or store credit, carrier return fees, shipping fees, or reasonable handling costs may be deducted from the refund or store credit to the extent permitted by law.

11. International Shipping

International shipping may be available for certain products and destinations if offered at checkout.

  • International orders may be subject to customs duties, taxes, brokerage fees, import fees, or other charges imposed by the destination country.
  • These charges are the responsibility of the customer and are not included in the purchase price or shipping cost unless expressly stated otherwise.
  • Chapie is not responsible for customs delays, import restrictions, rejected shipments, confiscated packages, or additional charges imposed by customs authorities or destination countries.
  • International shipments remain subject to the laws, regulations, and import requirements of the destination country.

12. Changes to This Policy

  • We reserve the right to update or modify this Shipping Policy to the extent permitted by applicable law.
  • Changes will take effect when posted on our website unless advance notice is required by applicable law.
  • Changes to recurring membership prices, billing, cancellation, or other material automatic-renewal terms will be communicated when and in the manner required by applicable law.
  • Your continued use of our website or placement of orders after changes are posted constitutes acceptance of the updated Shipping Policy, subject to any rights provided by applicable law.

13. Contact Us

If you have questions about shipping, your order, Chapie VIP, Chapie VIP Gold, or this policy, please contact us at:

Chapie LLC
Email: support@mychapie.com
Business Location: Florida, United States