Last updated: 05/26/2026
This Privacy Policy describes how Chapie LLC (“Chapie,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information when you visit our website, place an order, create an account, join our VIP program, subscribe to emails or SMS messages, contact customer support, use our return portal, or otherwise interact with us.
By using our website or providing personal information to us, you agree to the practices described in this Privacy Policy.
We collect personal information directly from you, automatically when you use our website, and from third parties that help us operate our business.
We may collect personal information you provide when you place an order, attempt to place an order, create an account, join Chapie VIP, subscribe to emails or SMS messages, submit a return or warranty claim, contact customer support, participate in a promotion, or otherwise communicate with us.
This may include:
Payment information is processed by our payment providers. We do not store full credit card numbers on our own systems.
When you visit our website, we may automatically collect information about your device and browsing activity. This may include:
We refer to this automatically collected information as “Device Information.”
We may receive information from third-party service providers and platforms that help us operate our business, including Shopify, payment processors, analytics providers, advertising platforms, email and SMS providers, fraud-prevention tools, shipping carriers, return-management tools, customer-support tools, and social media platforms.
We use cookies, pixels, tags, web beacons, log files, and similar technologies to operate our website, remember your preferences, improve site performance, analyze traffic, prevent fraud, measure marketing performance, and deliver more relevant advertising.
Cookies are small data files placed on your device or computer. Some cookies are necessary for the website to function. Others help us understand how visitors use our site or help us show relevant ads.
You can control or disable cookies through your browser settings. If you disable cookies, some parts of our website may not function properly.
For more information about cookies and how to disable them, you may visit https://www.allaboutcookies.org.
We use personal information to operate, improve, and protect our business, including to:
If you provide your email address or phone number, we may use that information to send transactional communications related to your order, account, return, subscription, VIP membership, shipping updates, customer support, policy updates, or other service-related matters.
If you separately opt in to marketing communications, you agree to receive promotional emails, SMS text messages, MMS messages, cart reminders, product announcements, special offers, VIP updates, and other marketing messages from Chapie.
Consent to receive marketing messages is not required to make a purchase. Message frequency may vary. Message and data rates may apply.
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.
You may opt out of SMS marketing messages at any time by replying STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to a text message from Chapie. For SMS help, reply HELP or contact us at support@mychapie.com.
We will honor opt-out requests as required by applicable law. After you opt out, you may receive a final message confirming your opt-out.
Transactional messages related to orders, shipping, account activity, customer service, returns, VIP memberships, subscriptions, safety notices, or important policy updates may still be sent where permitted by law, even if you unsubscribe from marketing messages.
We may share personal information with third parties that help us operate our business and provide services to you. These may include:
We use Shopify to power our online store. You can learn more about Shopify’s privacy practices here: https://www.shopify.com/legal/privacy.
We may use analytics tools, such as Google Analytics, to help us understand how customers use our website. You can learn more about Google’s privacy practices here: https://policies.google.com/privacy.
You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We may also share personal information to comply with applicable laws and regulations, respond to subpoenas, court orders, search warrants, lawful requests, enforce our agreements, prevent fraud, protect our rights, or protect the rights, safety, and property of our customers or others.
We may use personal information, cookies, pixels, and similar technologies to provide targeted advertisements or marketing communications that we believe may be relevant to you.
You can learn more about how targeted advertising works by visiting the Network Advertising Initiative’s educational page: https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You may opt out of targeted advertising through the following links:
You can also opt out of some targeted advertising services by visiting the Digital Advertising Alliance opt-out portal: https://optout.aboutads.info.
Some U.S. state privacy laws may define certain advertising, analytics, or data-sharing activities as a “sale,” “sharing,” or “targeted advertising,” even when we do not sell personal information for money.
Where required by applicable law, you may have the right to opt out of the sale or sharing of personal information, targeted advertising, or certain profiling activities.
To exercise available privacy rights, contact us at support@mychapie.com. If we provide a dedicated privacy request form or “Do Not Sell or Share My Personal Information” link on our website, you may also use that method.
Depending on where you live, you may have certain rights regarding your personal information. These may include the right to:
To exercise your rights, please contact us at support@mychapie.com. We may need to verify your identity before processing your request.
We will not discriminate against you for exercising your privacy rights.
If you are located in the European Economic Area, United Kingdom, or another jurisdiction with similar privacy rights, you may have the right to access, correct, update, delete, restrict, or object to certain processing of your personal information, and to request a portable copy of your personal information.
We process personal information to fulfill contracts with you, operate our business, comply with legal obligations, pursue legitimate business interests, and, where required, based on your consent.
Your personal information may be transferred to, stored in, or processed in the United States, Canada, and other countries where our service providers operate. These countries may have data protection laws that differ from those in your jurisdiction.
We retain personal information for as long as needed to provide our products and services, fulfill orders, manage accounts, process returns and warranties, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, and operate our business.
When you place an order through the website, we will maintain Order Information for our records unless and until you ask us to delete it, subject to legal, tax, accounting, fraud-prevention, and operational retention requirements.
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
You are responsible for keeping your account login information confidential and for notifying us if you believe your account has been accessed without authorization.
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
If you believe a child under 13 has provided personal information to us, please contact us at support@mychapie.com so we can review and take appropriate action.
Please note that we do not alter our website’s data collection and use practices when we see a “Do Not Track” signal from your browser.
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons.
Changes will take effect immediately upon posting on our website unless otherwise stated. The “Last updated” date above will indicate when this Privacy Policy was most recently revised.
For more information about our privacy practices, to ask a question, to make a complaint, or to exercise privacy rights, please contact us at:
Email: support@mychapie.com
Business Location: Florida, United States
