Last updated: 08/19/2026
At Chapie, we want you to feel confident about every purchase. Whether you're placing a preorder, returning an item, using store credit, or managing a subscription, this policy is designed to clearly explain your options and responsibilities.
This section applies to orders that have not yet shipped, including preorders, presale items, insulated containers, accessories, drinkware, and The Perfect Cooler.
Preorder and presale shipping dates may change due to manufacturing, freight, customs, inventory, carrier delays, weather, supply chain issues, quality control, or other circumstances outside of Chapie’s control. Additional preorder terms may be provided in our Terms of Service.
You may return eligible items within 30 days of delivery, subject to the condition requirements, product-specific exclusions, hygiene rules, and other terms below.
For hygiene and safety reasons, personal care items, including lip balm, cosmetics, skincare, lip scrubs, lip glosses, lip oils, and similar products, are final sale once opened, used, or removed from their original sealed packaging, except where otherwise required by applicable law.
The condition grading table below does not apply to personal care items once they have been opened, used, or removed from their original sealed packaging.
We do not cover return shipping for sizing issues. Each product includes sizing guidance, and we strongly encourage reviewing all measurements, compatibility information, and product details before placing your order.
Please review our Container Size Guide before purchase to confirm the best fit for your item.
To begin a return, either:
We’ll provide return instructions. If the return is due to a defective item or fulfillment error, we may provide a prepaid return label. For other eligible returns, return shipping costs are the customer’s responsibility.
Providing a return authorization, return instructions, or a prepaid shipping label does not guarantee that a returned item will qualify for a full or partial refund and does not waive any condition, packaging, hygiene, eligibility, or other requirement in this policy. Refund eligibility and refund amount are determined after the returned merchandise is received and inspected.
If a customer initiates a payment dispute, chargeback, bank claim, or other payment reversal relating to an order, Chapie may pause any separate merchant-issued refund for that same transaction while the dispute remains open, pending, under review, or otherwise subject to reversal. This is intended to prevent duplicate reimbursement for the same transaction.
Returning merchandise to Chapie does not automatically cancel, withdraw, or close a payment dispute or chargeback. A dispute will be treated as closed for refund-processing purposes only after Chapie or its payment processor receives confirmation that the dispute has been finally resolved or withdrawn and the disputed funds are no longer subject to reversal.
If a payment dispute or chargeback is resolved in the customer’s favor and the customer receives a credit, reversal, or other reimbursement through the issuing bank or payment provider, Chapie will not issue a duplicate refund for the same amount. Any amount already credited, reversed, or recovered through the dispute may be deducted from any refund otherwise due under this policy.
If a dispute is withdrawn or resolved in Chapie’s favor, and the returned merchandise otherwise qualifies for a refund under this policy, Chapie will process the eligible refund after the dispute is fully closed and the applicable funds are no longer subject to reversal.
If a dispute or chargeback is reopened after merchandise has been returned, any pending merchant-issued refund relating to that transaction may be paused until the dispute is finally resolved, except where applicable law requires otherwise.
Once a return is delivered to our return center, please allow up to 21 calendar days for us to begin processing and inspecting it, although most returns are processed within 7 days.
For an eligible return that is not subject to an active payment dispute, chargeback, bank claim, or payment reversal, the applicable refund or store credit will ordinarily be issued within 5–7 business days after the return has been processed and inspected.
If the transaction is subject to an active payment dispute, chargeback, bank claim, or payment reversal, the refund-processing period will not begin until both: (1) the return has been processed and inspected, and (2) the dispute has been finally closed and the applicable funds are no longer subject to reversal. Any eligible refund will then ordinarily be issued within 5–7 business days.
| Grade | Description | Refund Amount |
|---|---|---|
| A | Unopened and in original packaging | 100% |
| B | Opened but unused and in perfect condition | 90% |
| C | Damaged, used, incomplete, missing or damaged packaging, missing components, or otherwise not resellable | 0%–50%, at Chapie’s discretion |
Refund eligibility and refund amount are determined after inspection. Chapie reserves the right to refuse a return, issue no refund, or reduce the refund amount if the item does not meet the condition standards above, is missing components or packaging, was damaged after delivery, is no longer reasonably resellable, or otherwise does not qualify under this policy.
For clarity, damaged or missing retail packaging may affect refund eligibility or refund amount when the packaging cannot reasonably be replaced or when its condition prevents the product from being resold as originally offered.
Returns requested more than 30 days after delivery may be accepted at our discretion and are eligible for store credit only, based on the condition of the returned item.
All eligible Chapie products are covered by a 1-year limited warranty for manufacturing defects only. Covered defects may vary by product type.
Chapie products are designed to help protect eligible lip balms, cosmetics, skincare products, and other compatible items from heat, mess, moisture, dirt, and everyday carry conditions. However, Chapie does not guarantee absolute protection in every situation.
Melting, softening, leaking, product damage, or performance changes may still occur based on factors such as the item stored, outside temperature, direct sunlight, heat exposure duration, vehicle conditions, storage method, and other environmental factors.
Chapie does not issue refunds solely because a lip balm, cosmetic, skincare product, medication, supplement, or other item melts, softens, leaks, becomes damaged, or loses effectiveness inside a Chapie product, unless otherwise required by law or stated in this policy.
Chapie products are consumer storage accessories and are not medical devices, pharmaceutical storage devices, temperature-controlled medical containers, or safety-critical storage products.
Customers who choose to use a Chapie product to store medication, supplements, medical products, or health-related items do so at their own discretion and risk. Customers should consult a healthcare provider, pharmacist, manufacturer, or other qualified medical professional before using a Chapie product for any medication or health-related storage purpose.
Chapie is not responsible for medication degradation, reduced effectiveness, spoilage, misuse, improper storage, injury, illness, damages, losses, costs, or expenses arising from the use of a Chapie product to store medications, supplements, medical products, or health-related items.
Chapie VIP, Chapie VIP Gold, and recurring product subscriptions are automatically renewing purchase options that continue until canceled.
Before enrollment, Chapie will clearly disclose the applicable recurring price, billing frequency, trial or promotional terms, cancellation policy, and other material automatic-renewal terms.
Chapie will obtain the customer’s affirmative consent to the applicable automatic-renewal terms before enrolling the customer or charging the customer’s payment method.
A membership displayed or provisionally added to a shopping cart does not, by itself, constitute consent. The customer must take a separate affirmative action confirming enrollment before checkout proceeds with the membership included.
After enrollment, Chapie will provide an acknowledgment that the customer can retain, such as an email confirmation, containing the applicable recurring terms and cancellation information.
Chapie VIP includes a 3-day free trial. Unless canceled before the trial ends, Chapie VIP automatically converts to a paid membership and renews at $9.57 per month, plus applicable taxes, until canceled.
If Chapie VIP is canceled before the trial ends, the first monthly membership charge will not be processed.
While Chapie VIP is active, current benefits may include:
Chapie VIP does not provide a standing percentage discount on every product. Flash-sale discounts apply only to the eligible products, dates, quantities, and conditions displayed for the applicable sale.
Chapie VIP Gold automatically renews at $18.83 per month, plus applicable taxes, until canceled.
Chapie VIP Gold does not include a free trial unless a trial or promotional enrollment period is clearly disclosed before enrollment.
While Chapie VIP Gold is active, current benefits may include:
Gold discounts may vary by product within the advertised range. The applicable Gold price or discount will be displayed before the applicable product purchase is completed.
Product eligibility, exclusions, inventory limits, and purchase limits may be displayed on the applicable product page, member area, cart, checkout, or offer.
Membership benefits are tied to the customer account used to enroll. Benefits are non-transferable and cannot be applied retroactively to purchases completed before enrollment.
VIP discounts, Gold pricing, public promotions, discount codes, Member Credits, and other offers may be combined only when Chapie expressly permits the combination.
If multiple non-combinable offers apply, Chapie may apply the eligible offer providing the greatest stated savings, require the customer to select one offer, or limit the order to one promotional offer.
Free shipping applies only to eligible standard shipping methods within the United States. Unless expressly stated otherwise, it does not include expedited shipping, international shipping, wholesale purchases, commercial resale orders, oversized products, special-handling products, or products expressly identified as excluded.
VIP-only products, discounts, drops, collaborations, restocks, and other releases are subject to availability and are not guaranteed to occur at any particular frequency.
Chapie may impose reasonable purchase limits, correct technical or pricing errors, and cancel or adjust orders involving fraud, abuse, unauthorized resale, account manipulation, or unintended promotional stacking.
Eligible Chapie VIP Gold members may receive a total of $60 in Chapie Member Credits during each continuous 12-month Gold membership period.
Member Credits may be issued in installments according to the schedule disclosed during enrollment, in the applicable offer, or through the customer’s membership account. The reference to $60 per year does not mean that the full $60 is issued immediately unless the applicable offer expressly states otherwise.
The customer must maintain an active and successfully paid Gold membership to qualify for future scheduled credit issuances. Cancellation does not accelerate the issuance of future credits.
Member Credits:
Each issued Member Credit expires 12 months after its issuance date unless a different expiration term is disclosed when issued or expiration is prohibited by applicable law.
If an order purchased using Member Credits is canceled, returned, refunded, disputed, or charged back, Chapie may reverse, cancel, or reissue the associated credits as appropriate. Member Credits will not be converted into a cash refund except where required by applicable law.
Customers may cancel Chapie VIP or Chapie VIP Gold at any time without an additional cancellation fee.
Memberships may be managed or canceled online through:
Manage or Cancel Your Membership
Customers may also request cancellation by emailing support@mychapie.com.
Online cancellation will be available without unnecessary steps that obstruct or delay the customer’s ability to cancel.
Chapie will make cancellation available through the same medium used to enroll, or another method required by applicable law.
Cancellation during the Chapie VIP 3-day free trial prevents the first paid membership charge if completed before the trial expires.
Cancellation after a membership charge has been processed stops future automatic renewals. Unless the customer requests and receives a current-period refund, membership benefits will ordinarily remain active through the end of the current paid billing period.
Canceling a membership does not automatically cancel, return, or refund a product order placed while membership benefits were active.
Upon request, Chapie will refund the most recent monthly membership charge for the current billing period, less the measurable value of membership benefits already used during that billing period.
Applicable deductions may include:
The waived standard shipping value is generally $6.83 per eligible shipment. If the standard shipping charge that would otherwise have applied was different, Chapie may use the actual applicable standard shipping value.
For the first paid Chapie VIP billing period, deductions may include eligible benefits used during the immediately preceding 3-day free trial.
The resulting refund will not be less than $0. The customer will not owe an additional amount solely because the value of used membership benefits exceeds the monthly membership charge.
If a current-period refund is issued, membership access and benefits may end immediately.
Charges from earlier completed billing periods are non-refundable except where required by applicable law.
Chapie may change a membership’s price, benefits, eligibility requirements, credit terms, or other conditions prospectively to the extent permitted by law.
Chapie will provide fee-change notices, material-change notices, renewal reminders, trial notices, and other disclosures when and in the manner required by applicable law.
A customer will not be automatically moved to a higher-priced membership tier without the customer’s affirmative consent where required by law.
Chapie may offer recurring product subscriptions in addition to VIP memberships.
Before enrollment, Chapie will disclose the applicable product, recurring price, billing frequency, delivery schedule, shipping terms, trial terms, and cancellation method.
Recurring product subscriptions may be managed or canceled online through:
Manage or Cancel Your Subscription
Customers may also request assistance by emailing support@mychapie.com.
Cancellation stops future recurring orders. Orders that have already entered processing, fulfillment, or shipment remain subject to this Return & Refund Policy and applicable law.
Available account options may include skipping a shipment, pausing a subscription, updating payment or shipping information, or changing an eligible product selection before the next order enters processing.
